Privacy policy

This privacy policy is intended to inform you as a user about the collection of personal data on this website We therefore consider it important to present all essential information for the protection of your data as transparently as possible. Should there still be any ambiguities, questions and therefore need for clarification, please do not hesitate to contact us.

A. Data controllers

Responsible body within the meaning of the General Data Protection Regulation (Art. 4 (7) GDPR) and the other national data protection laws and data protection regulations is:

Bundesarbeitsgemeinschaft Schuldnerberatung e.V.

Data protection

Markgrafendamm 24 (Haus SFm)

10245 Berlin

Tel. 030 346 55 666 0

E-mail: info(at)bag-sb(dot)de

full provider ID:   

These contact details are therefore relevant for all questions of a data protection nature regarding this website as well as for all data protection claims on your part.

B. Collection and storage of personal data

In the following, we inform you about the data protection-relevant processes that take place when you visit our website.

1. Log files

Each time you visit our website, we automatically collect data and information from the computer system you use to access the website. In this context, the following data will be collected:

  1. Information about the browser type and version used
  2. Information about your operating system
  3. Date and time you access our website
  4. Websites from which your system accesses our website
  5. Websites accessed by your system through our website

The data is also stored in the log files of our system. This does not affect your IP addresses or other data that makes it possible to assign the data to you. This data is not stored together with any other personal data pertaining to you.

The legal basis for the temporary storage of this data is Art. 6 (1) lit. f GDPR.

The collection of the data required to make the website available and storage of the data in log files is essential for the operation of the website. Therefore, there is no possibility for you to object.

2. Cookies

On some of our web pages, we use what are called "session cookies" to facilitate your use of our website. These are small text files stored on your hard drive only for the duration of your visit to our website and, depending on your browser settings, they are deleted when you exit the browser. These cookies do not retrieve any information about you stored on your hard drive and do not interfere with your computer or files. Most browsers are initially set to accept cookies automatically. You can deactivate cookie storage or set your browser so that it notifies you when cookies are sent.

3. Third-party content

a. Google Fonts

On our website, we incorporate fonts provided by Google LLC., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. This is a way of improving the presentation and faster loading time of our website. When using Google Font, your IP address will be transmitted to Google LLC.

The privacy policy of Google LLC. can be viewed here:

The processing of data takes place on the basis of our legitimate interest, i.e. the optimisation of our offer and our website in accordance with Art. 6 (1) lit. f GDPR.

This data storage can be revoked via the opt-out:

b. Content Delivery Networks (CDNs)

We use active JavaScript content from external providers, so-called content delivery networks, in our online offering. By accessing our pages, these external providers may receive personal information about your visit to our website. Data may be processed outside the EU. You can prevent this by installing a JavaScript blocker such as the browser plugin 'NoScript' or by deactivating JavaScript in your browser. This may result in functional restrictions on websites that you visit. The following CDNs are used in detail:

  • Bootstrap: The processing of the data is based on our legitimate interest, i.e. the optimisation of our offer and our website in accordance with Art. 6 (1) lit. f GDPR.

C. Making contact

You can contact us electronically by e-mail. In this case, the data you send by e-mail will be transmitted to us and stored by us. This is about:

  1. Your name
  2. Your e-mail address
  3. Further data, if applicable, if you provide it

If you send us an e-mail and are interested in our offers, the legal basis for data processing is Art. 6 (1) lit. b GDPR, otherwise Art. 6 (1) lit. f GDPR.

This data transmitted to us will only be used to conduct the conversation and will not be passed on to third parties. We will delete this data if it is no longer needed for the respective purpose. That is, when the exchange with you by e-mail has ended and we have processed your request in full. You have the option to revoke your consent to the processing of your data at any time. To do so, please use the contact options listed above. In the event of revocation, all your personal data stored for the purpose of contacting us will be deleted.

D. Rights of data subjects

Insofar as we have processed personal data from you, you are a data subject within the meaning of the GDPR and you have the following rights vis-à-vis us:

  1. Art. 15 GDPR - You can request information about your personal data processed by us. In particular, you can request information about the processing purposes, the category of personal data, the categories of recipients to whom your data has been or will be disclosed, the planned storage period, the existence of a right to rectification, erasure, restriction of processing or objection, the existence of a right of appeal, the origin of your data if it has not been collected by us, as well as the existence of automated decision-making including profiling and, if applicable, meaningful information on its details.
  2. Art. 16 GDPR - You can immediately request the correction of incorrect or incomplete personal data stored by us.
  3. Art. 17 GDPR - You can request the deletion of your personal data stored by us, unless the processing is necessary to exercise the right to freedom of expression and information, to fulfil a legal obligation, for reasons of public interest or to assert, exercise or defend legal claims.
  4. Art. 18 GDPR - You can request the restriction of the processing of your personal data if the accuracy of the data is disputed by you, the processing is unlawful, but you refuse to delete it and we no longer need the data, but you need it for the assertion, exercise or defence of legal claims or you have lodged an objection to the processing in accordance with Art. 21 GDPR.
  5. Art. 20 GDPR - You may receive your personal data that you have provided to us in a structured, commonly used and machine-readable format or request transfer to another controller.
  6. Art. 7 (3) GPDR - You can revoke your consent once given to us at any time. As a result, we may no longer continue the data processing that was based on this consent in the future.
  7. Art. 77 GDPR - You can complain to a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or our registered office.

E. Right of objection

If your personal data is processed on the basis of legitimate interests pursuant to Art. 6 (1) S. 1 lit. f GDPR, you have the right in accordance with Art. 21 GDPR to object to the processing of your personal data if there are reasons for this which arise from your particular situation or if the objection is directed against direct advertising. In the latter case, you have a general right to object, which will be implemented by us without specifying a particular situation.

If you would like to exercise your right of cancellation or objection, simply send an e-mail to info(at)